CoolBox Terms and Conditions

CoolBox terms and conditions are written to be read by the average person, not by some high flying lawyer. Please read this page prior to ordering services from us, and make sure you understand what it says. It's a binding contract between CoolBox and you. If you still have any questions about what you see on this page, kindly contact us at

Payment Terms

Website Design & Development: 1st Installment - 50 % of total contract value in advance before stating work. 2nd Installment - 25% of total Contract value after design approval. 3rd Installment - Remaining 25% after completion of project. Software Development: After deposit of 50% of total fee payable under our proposal , company start the work and after completion of work , customer have to clear remaining 50% amount. After clearing Total fee work will be delivered. Digital Marketing: For SEO we take fee in advance in different modules (Monthly / Quaterly / Halfyearly / Yearly) + Digital investment according to different packages and client's need. For different projects the payment terms will be detailed in the proposal. Web development jobs require a 50% payment prior to commencement of the work and 50% on completion and prior to the launch of the site. Invoices will be issued for the work.Upon completion of the 7-day review period, we will invoice you for the final amount of the project. In case client fail to clear balance amount, we have full right to stop website.

Timeline and Deadlines

Anytime frames or estimates that we give are contingent upon your full co-operation to complete the final content for the work pages. During Development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. Not all designs are compatible for development. After design approval if our developers are not able to develop on that design in that case we may ask you for some other option.

Proposal Acceptance and Layout

A proposal will be provided for all projects completed and the client accepts that the payment or part of the payment of the services constitutes acceptance of this Terms & Conditions provided by CoolBox. A person representing the company and signing the agreement for the services must be authorised to do so by the company. CoolBox will prepare a mock-up of the proposed Home Page (index layout) for the client to approve. No programming can start until the mock-up is approved. We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of 3 packs of changes. Additional changes will be charged after that. For clients who filled the briefing shared about the project, CoolBox will give ilimitation changes in the design to achieve the shared expectations expressed in the briefing. Our website development phase is flexible and allows certain variations to the original layout. However any major deviation from the original layout will be charged.

Approval of work and Guarantee

On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7-days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed work. For the services that include guarantee, CoolBox allows clients make several changes and adjusts regarding functionality of the website after the delivery, if it is necessary during the period of the guarantee. However, we make the changes for those codes only which have been originally developped by our team in a work flaw with the client's project. If the client makes changes in the code by himself or through another agency the guarantee will expire.


Essential content including text and specific images is to be supplied by the Client prior to commencement of development. Delays in delivery of content will extend time taken to complete the development. If additional content is supplied or major changes requested following the sign off of the mock-up, additional charges will be at an hourly rate specified.

High resolution photos and other graphic images and videos are to be supplied by the Client. If images are supplied by CoolBox, they remain the property of CoolBox and may be used in future developments.


All changes and updates not included in the quote may be charged at an hourly rate. Any changes to the site post completion will be charged at an hourly rate. Minor changes will be assessed and provided free of charge or quoted at the hourly rate. If the client or a third party makes changes to the site without the knowledge of CoolBox, and adjustments or a reinstatement is requested to CoolBox, then a quote for the changes at an hourly rate will be supplied.

Authorisation and Subcontracting

Client authorises CoolBox to record the name of the web design company, "CoolBox Studio", on the base of the home page in a small print. The client also authorises CoolBox to promote the created work and company's client name in CoolBox portfolio or any promotional material (online and offline). CoolBox reserves the right to assign sub-contractor programmers to the project if required.

Termination of Agreement

If the client terminates the agreement prior to completion of the website a calculation on work completed and unbilled will be made, including all work in progress, and this payment is required by the client within seven (7) days.

Intellectual Property

You must obtain all necessary permission and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other materials that you supply to us to include in your website or web applications. You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.


Risk passes to the client upon delivery of the services. The services provided will remain the property of CoolBox until all debts are paid in full.

Force Majeure

No party under this agreement shall be liable for any breach of any provision of this contract arising from an act of God, natural disaster, terrorism, war, or any other occurrence beyond the control of any party.

Search Engines

We do not guarantee any specific position in search Engine result for your website. We perform search engine Optimization according to current best practice.


You are responsible for maintaining your own backups with respect to your own backups with respect to your website and we will not be liable for restoring any client data or client websites expect to the extent that such data loss arises out of negligent act or omission by us.


To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Galactic Services under any term condition, warranty or representation that by law cannot be exclude is, where limited at our option to the replacement, re-repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.


You are responsible for complying with all relevants law relating to e-commerce, and to the full extent permitted by law will hold harmless, protect, and defend and indemnify webilicious and its subcontractors from any claim, penalty, tax,tariff loss or damage arising from your or your clients use of internet electronic commerce.

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