We know how important it is to offer a unique experience when it comes to a chat app - be it web, mobile, IoT, wearable or any other device. To fulfill the requirement professionally for startups and enterprises, we build messaging and chat applications like WhatsApp, Snapchat, Viber. Our team will help you build custom, scalable and hosted chat apps for internal and external communications.
Our Development Process
Chat support software is becoming increasingly popular, especially with younger, more tech-savvy generations.
0101
Wireframing
Wireframes are prepared to keep the required project objective in perspective.
0202
Development
The development team brings the design to life along with regular demos at scheduled intervals.
0303
Launch
The completed solution is deployed and launched in partnership with the client marketing team.
0404
Analysis
Review and analyze what problem the client wants to solve.
0505
Design
The Solution design is prepared through an iterative and interactive process.
0606
Testing
The Testing team ensures that the solution matches the agreed scope and any bugs are ironed out.
0101
Wireframing
Wireframes are prepared to keep the required project objective in perspective.
0202
Development
The development team brings the design to life along with regular demos at scheduled intervals.
0303
Launch
The completed solution is deployed and launched in partnership with the client marketing team.
0404
Analysis
Review and analyze what problem the client wants to solve.
0505
Design
The Solution design is prepared through an iterative and interactive process.
0606
Testing
The Testing team ensures that the solution matches the agreed scope and any bugs are ironed out.
Smart Bots Live Chat
Automatic Booking
Offer 24x7 support
Plugin & Security Updates
Newsletter Maintenance
Personalized Messages
Reports On Revenue
Measure Sales ROI
Reward Top Performers
Know When To Invest
Optimize Coverage
Reports on SLA Targets
Seamless Collaboration
Auto Inquiry Assign
Request Right Teams
Win Deals Faster
In-depth Information
Time Saving
Engage Business Customers in a Smart Way
We used the following criteria in our live chat software review to rank these benefits and services :
In our enterprise chat comparisons, we looked for software that integrated with the applications your business already uses. Customer relationship management (CRM) tools were at the top of our list with integration to social media sites not far behind.
We also checked whether you could route your chats to the appropriate expert or department and if you could administer your live chat application remotely. We looked at whether the enterprise chat software contained a customizable application interface (API) that could allow your IT department to connect to less popular or internally built applications.
And with the rising popularity of tablets and smartphones, we noted whether mobile platforms are enabled for such devices.
The best enterprise chat software lets you see the websites your customers come from, the browsers they use, their geographical locations, their past purchases, their chat histories and other tracking metrics.
Hiring operators that speak languages other than English can also be important, so we also recommend noting if the chat software contains real-time language translation. If your enterprise operates in other countries, our comparisons tell you if the enterprise chat software can be wholly implemented in a different language. And while audio chat is not a time-saver, if you need it occasionally, we also let you know if it's available.
Larger enterprises are always concerned with the security of their information. Make special note of considerations like secure connections and the ability to block IP addresses that are spamming or being inappropriate with operators. You can also research to find out which companies have support departments that are available 24 hours a day.
Feature-rich on-demand experiences
catering to every user & business owner
Personalized as per the demands of the customer. An interesting and
simple app walkthrough is encouraged. From approval to authentication,
everything is possible with few taps.
Introduction
Authentication
Personal Info
Verification
On boarding
Smoother and seamless on boarding for service provider is taken care
on the set. Service provider can easily connect with the customer as all
screens are managed well for better authentication and thorough user
verification.
Service provider can directly and dynamically manage (create, edit,
delete and match) the array of services provided, their selection by the
user from admin account.
Matching - As per filters (Location, Time and availability ) matching will be done automatically
Matching/Booking
One of the most important modules of on-demand is allocating the
right service provider to the right customers. Just like allocating a
driver for hire a cab service.
User will get notification for each important event in the
application via email or message from the service provider. Both service
provider and user will get notification for each important event in the
application. From booking confirmation to booking cancellation user
will be updated.
Booking Confirmation
Booking cancellation
Arrival of service provider
New Offers
Push Notification
Service providers get notification for any new bookings and cancelations done.
On-demand cab services, food delivery, flower delivery all rely on
location-based solutions. They build trust as customers can know
expected delivery, expected arrival in real time on the interface.
Track Vendor’s Location- real-time ETAs
Location Tracking
Service provider can reach the right destination by using map
services and can start and end the task once delivered or once the
customer is dropped at destination.
Review and rating help customers gain trust towards the service as they feel their feedback and suggestions are valued.
Share feedback
Seek required attention
Get improved products
Rating & Reviews
While you can give customers an excellent interface to share their
feedback for the service received and the product used, as a business
owner, you can collect the information about user’s likes, preferences
and know how to serve better.
Customers love to pay less than original price using a promotional
code. They would visit again if they have a discount code. Referral
bonuses also generate more sales and retention.
